Do callers notice they are talking to an AI?

Yes, and that is deliberate: the agent introduces itself as a digital assistant. Covert AI calls are legally risky and damage trust.

What happens with questions the agent cannot answer?

It takes down name, request and callback number, or forwards directly to a staff member — following rules that you define.

Your phone rings while everyone is busy. Our voice agent picks up, answers routine questions and forwards what humans need to decide.

Calls come in exactly when your team has no hands free — and get lost.
A large share of the calls are routine questions: opening hours, appointments, availability.
You want to be reachable without adding front-desk staff.

Phone assistant with natural language, connected to your knowledge base
Appointment and inquiry capture with handover into your systems
Forwarding to staff based on clear rules — the agent never decides over your head
Transcript of every call, transparently accessible
Privacy-compliant implementation including announcement and consent logic

Introductory call & conversation logic

Week 1

Which calls come in, what may the agent do, what not? We define the rules together.

Setup & training

Weeks 2–3

Connection to your phone system and knowledge base, test calls with your team.

Pilot operation

Weeks 3–4

Start with limited hours (e.g. outside opening hours), then gradual expansion.

Realistic timeline: 2–4 weeks to pilot operation. You decide on expanding to full operation after the first weeks — not us.

Case study

Hospitality · Rhine-Main

78 %

manual inquiries per week

A restaurant answers reservations and guest questions automatically — via WhatsApp and its website.

Knowledge Systems (RAG/DMS)

Your documents, contracts and policies — searchable in seconds instead...

Process Automation

Recurring workflows run automatically — from inbound mail to filing.

Next step

In a free introductory call we listen, ask questions and tell you honestly whether and how we can help.