Hospitality Chatbot & Customer Service
Fully automated AI assistant · Rhine-Main region
Starting point
A growing restaurant in the Rhine-Main region struggled daily with hundreds of manually handled inquiries about reservations, opening hours and menus. The team lost valuable time — especially at peak hours.
Solution
AIVANCE implemented an AI assistant built on a knowledge system and integrated it into the existing infrastructure — via the WhatsApp Business API and the website. The assistant knows the menu, availability and house rules in real time.
What we built
Knowledge system with real-time indexing of the menu and reservation data
WhatsApp Business API integration with automatic reservation confirmation
Manager dashboard with real-time occupancy, revenue and review analytics
Automatic escalation routing to staff for complex inquiries
Measurable results after 90 days
78 %
fewer manual inquiries
from 340 to 75 per week
95 %
guest satisfaction
based on 48 reviews
0.3 s
response time
previously 2–6 hours manually
"Since AIVANCE, we can finally focus on what matters: our guests. The AI answers inquiries faster and more precisely than we ever could manually."
Owner, restaurant
Rhine-Main region · Hospitality
Presented anonymously at the client's request.
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